Effective 20 October 2026 · Version 2026-10-20-v1
Refund and Cancellation Policy
A clear outline of how subscription cancellation and payment questions are handled in Advocate Diary.
Subscription cancellation
Where the Billing page offers cancellation, the advocate may cancel the current subscription. Cancellation stops renewal; access generally remains available through the subscription end date recorded in the account.
Refund requests
This application does not currently publish an automatic refund promise or fixed refund timeline. If you believe a payment was duplicated, incorrect, or not reflected in your account, contact Support with the invoice number, payment reference and date. The operator will review the payment provider record and respond under applicable law and the terms presented at purchase.
Failed and pending payments
A pending or failed payment does not activate a paid subscription. Retry from Billing if available. If your bank shows a debit but the app has no paid record, contact Support with your payment reference; do not send card numbers, passwords or one-time passcodes.
Manual payments
A manual payment or access extension is recorded only after the platform administrator verifies receipt. Keep the receipt or transfer reference. An entry in the app is an administrative record and does not replace your bank or payment-provider statement.
Contact
Use the contact details on the Support page for billing questions. The operator should have this policy reviewed and publish any legally required refund periods and business details before commercial launch.